Hire Donna to answer

your support inbox.

Connect it to your inbox, point it at your site, and it starts replying — handing off when it should. Bring your own API key and pay model costs at cost.
Hire Donna
Schedule a demo call
Inbox API routes Providers & keys
4 open · 1 waiting on you Donna on
Rina K. 2m
New · just now
Tom M. 14m
Answered by Donna
Julien D. 1h
Handed to Maya
RINA K. · 14:02
Quick one before we sign up — is billing per seat or per conversation? We're a team of four but only two of us answer tickets.
DONNA · AI · 14:02
Neither — it's a flat monthly fee. Pro includes 10 seats, so a team of four is covered with room to spare, and extra seats are $10 a month each.
Sent · 3 sources attached
Why this reply
docs/pricing · Seats & billing donna.do/pricing Past replies · 3 similar threads
Tone
Plain Warm Formal
Base url https://api.acmesupply.com/v2 Key added READ ONLY SCOPE
Endpoints Donna may call 3 switched on
GET /orders/:id 212 calls GET /subscriptions 64 calls GET /customers/:id off POST /refunds blocked
Anything you don't switch on is unreachable. Writes stay blocked unless you say otherwise.
Live call
GET /orders/4821 calling…
{ "order": 4821, "status": "shipped", "eta": "Thu 20 Aug" }
Donna answered Tom from this record — the call is logged beside the reply.
14:09:04 · 180ms · read only
Your provider
Anthropic Anthropic · Claude Sonnet sk-ant-••••4h2h Live OpenAI OpenAI · GPT-4.1 mini sk-••••9x2p Switch anytime + No key yet? Use ours for the first month.
Donna calls the model with your key, so usage lands on your provider's invoice — never marked up, never resold.
This month, 812 replies
Donna Plus, flat monthly fee $19.00
Model usage, on your key $0.00 812 replies · ~$0.008 each · at cost
Your total $25.41
Per-resolution vendor, same volume$240–480
Donna, same volume$25.41
Illustrative · your provider's published rates and your own volume apply.
Works with your existing support inbox — no migration, no new tool, no code.
Installs into your existing helpdesk
Authorise once, on Crisp, Zendesk, Intercom, Freshdesk and more. Your inbox, routing and team stay exactly as you set them up.
Answers only what you allow
Topic rules decide what Donna answers. Everything else goes to a person, by name.
Every reply is reviewable
Full transcripts with the sources each answer came from. Turn it off in one click.
How it works

One pass through Donna.

Every conversation follows the same path — and you can see where it went.

Send one through:
Triggered
Yes
No
TraceWhere's my order?
14:02:31New message from Tom M.
+140msRead 3 sources
+180msGET /orders/4821 → 200
+40msShipping — allowed topic
+90msReply sent, 3 sources attached
Trigger
Donna sees the conversation the moment it lands in the inbox you already use — no widget swap, no migration.
Waiting
Your site, your help docs and your past replies. You approve every source before it is used.
Waiting
Only the read-only routes you switched on. Writes stay blocked unless you say otherwise.
Waiting
Your allowed topics and handoff rules decide. Anything outside the list goes to a person instead.
Waiting
Posted in the thread the way a teammate would, with the sources attached to the answer.
Waiting
Assigned by name, with a one-line summary of everything that was already said.
  1. Message receivedWaiting
    Tom M. · “Where's my order?”
  2. Reads your contentWaiting
    Shipping page and 3 past replies
  3. Calls your APIWaiting
    GET /orders/4821
  4. Covered by your rules?Waiting
    Shipping is on your allowed list
  5. Donna repliesWaiting
    Shipped Monday, due Thu
Control

You decide what it answers, how it sounds, and when it stops.

The scary part of an AI in your inbox is losing the thread. Donna is built so you can always see what it did and why — and take it back mid-conversation.

Handoff rulesRoute by topic, and by person. Donna answers the product questions; tracking and shipping go to Maya, invoices to Oscar — each with a one-line summary.
Allowed and forbidden topicsAn explicit list of what it may answer. Anything outside it gets a short holding reply and your name on the thread.
Tone, in your wordsSet length, formality and the things you never say. Paste three of your own replies and it matches them.
Transcript reviewEvery answer and the sources behind it, in one list. Thumbs-down an answer and Donna stops using that source.
One switch, and your hoursLet her send, or keep her in draft-only while you read every reply first. Outside your working hours she drafts and waits — and one click stops sending entirely.
Your API
Switch on one route at a timePaste a base URL and a key, then flip on only the endpoints Donna may read. Anything you leave off is unreachable, and writes stay blocked until you say otherwise.
Answers with the actual recordOrder status, subscription state, seat counts — Donna fetches, then answers. Every call is logged in the transcript beside the reply, so you can see exactly what it read.
API tools includedFree 1 toolPlus More toolsPro Unlimited
Your own key

You bring the API key. We charge a flat fee.

Donna runs on your own OpenAI or Anthropic key, so model costs are billed to you at cost — we never mark them up or resell tokens. Most support answers cost a fraction of a cent, and the bill is visible in your provider's dashboard, not ours.

No key yet? Paste ours for the first month and switch when you're ready.

A per-resolution chatbot vendor$240–480
800 conversations, charged per resolution
The same month, with Donna
Donna Plus, flat monthly fee$19
Model usage, billed by your provider≈ $4–9
Your total≈ $23–28
Illustrative. Your provider's published rates and your own volume apply.
Pricing

Flat monthly. Cancel anytime.

Launch offer — $10 off every paid plan
Free
See it work on your own tickets.
Free
100 saved conversations (chat memory)2 team seatsBasic bot personality customization100 human-handoff messages1 API tool
Install free
PlusMost support teams
One person handling support alongside everything else.
$19$29/ month
Launch price, locked in while you stay subscribed.
Everything in FreeMonthly auto-retrain on your contentExpanded limits across the board
Connect your inbox
Pro
Several people, several inboxes, shared rules.
$49$59/ month
Launch price, locked in while you stay subscribed.
Everything in PlusWeekly auto-retrain10 seats included, then $10 per seat / monthUnlimited features
Install and choose Pro
Questions

The ones we get asked first.

Anything else, write to hello@donna.do — a person answers.

You see it, the same as any other message in the thread. Every answer is logged with the sources it used, so you can correct the source and it won't repeat the mistake. Start in draft mode if you'd rather approve each reply before it sends — plenty of teams stay there for weeks.

No. Donna is an app you authorise; it writes into your existing conversations like a teammate would. Your widget, routing rules, triggers and team permissions are untouched, and removing the app leaves your inbox exactly as it was.

By your rules: topics you mark human-only, detected frustration, or a customer simply asking for a person. When it hands off, the thread is assigned with a one-line summary of what was already said.

Conversation text goes to the model provider whose key you configured, and nowhere else. We store transcripts so you can review them, we don't train on your data, and you can delete everything from settings at any time. EU data residency is available on Pro.

Your website is usually enough to start, and your last few hundred Crisp conversations teach it the rest — with your approval before anything is used. Most teams write two or three short notes to fill the gaps and stop there.

No. We're an independent company, and Donna is a third-party app distributed through official app marketplaces like Crisp, Zendesk and Intercom. Each name is a trademark of its respective owner and we're not affiliated with or endorsed by any of them.

Install it this afternoon. Leave it in draft mode as long as you like.

Connect your inboxOr ask us a question first